Course curriculum

  • 01

    Module-1 Introduction about ISO 9001:2015 and process approach

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    • How to Use the Membership Resource Library Template
    • Introduction to ISO 9001:2015 FREE PREVIEW
    • An introduction to quality management
    • About ISO??
    • Why ISO?
    • ISO 9001:2015 Definition
    • Need for quality
    • Cost of Quality
    • Origin of ISO 9000
    • Review and revision of standards
    • ISO 9001- relevance in other industry
    • Revised quality principles
    • Process approach
    • 0.3 Process approach - Model of a process based QMS
    • 0.3 Process approach
    • Evidenced based decision making
    • Relationship management
    • 3 core concepts
  • 02

    Module 2 Quality management system principles and hls

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    • Management system
    • Quality management system
    • What is quality management all about?
    • Key changes
    • Key benefits of high level structure
    • Benefits for the organization
    • Process based model of QMS-Cl 4.0
    • HLS and the new ISO 9001:2015 Structure
    • Overview of ISO 9001:2015
    • 1.0 Scope
    • 3.0 Terms and definition
    • 3.0 Terms and definition
    • 3.0 Terms and definition
  • 03

    Module 3 - Context of the organization

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    • 4.0 Context of the Organization
    • 4.1 Context of the organization
    • 4.1 Understanding the context of the organisation
    • 4.2 understanding the needs and expectations
    • 4.3 Determining the scope of QMS
    • 4.4 Quality management system & its process 4.4.1
    • 4.4 Quality management system & its process 4.4.1
    • 4.4 Quality management system & its process 4.4.2
  • 04

    Module 4 Leadership principles

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    • 5.0 Leadership
    • 5.1 Leadership and commitment
    • 5.1 Leadership and commitment
    • 5.1.2 Customer focus
    • 5.2 Quality policy
    • 5.3 Organisational Roles, Responsibilities & authority
  • 05

    Module 5 Planning

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    • 6.0 Planning
    • 6.1 Actions to address risks & opportunities
    • 6.2 Quality objectives and planning to achieve
    • 6.2 Quality objectives and planning to achieve
    • 6.3 Planning of Changes
  • 06

    Module 6 Support process

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    • 7.0 Support process
    • 7.1 Resources 7.1.1 General
    • 7.1.2 Resources - People
    • 7.1.3 Resources - infrastructure
    • 7.1.4 resources - Environment for the operation of process
    • 7.1.5 Monitoring & measuring resources
    • 7.1.5.2 Measurement traceability
    • 7.1.6 Organizational knowledge QMS
    • 7.2 Competence
    • 7.3 Awareness
    • 7.4 Communication
    • 7.5 Documented information
    • 7.5.1 Documented information - General
    • 7.5.2 Documented information - Creation and updation
    • 7.5.3 Documented information- Control
  • 07

    Module 7 Operations

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    • 8.0 Operations
    • 8.1 Operational planning and control
    • 8.2 Requirements for products & services
    • 8.2.3 Review of the requirements for products and services
    • 8.2.3 Review of the requirements for products and services
    • 8.2.4 Changes to requirements for products and services
    • 8.3 Design and development of products and services 8.3.1 General
    • 8.3.2 Design and development planning
    • 8.3.3 Design and development inputs
    • 8.3.4 Design and development Controls
    • 8.3.5 Design and development outputs
    • 8.3.6 Design and development change
    • 8.4 Control of externally provided products & services- 8.4.1
    • 8.4.2 Control of externally provided products & services- Type and extent of control
    • 8.4.3 Control of externally provided products & services - Information for external providers
    • 8.5 Production and service provision 8.5.1 Control of production and service provision
    • 8.5.2 Identification and traceability
    • 8.5.3 Property belonging to customer or external providers
    • 8.5.4 Preservation
    • 8.5.5 Post-delivery activities
    • 8.5.6 Control of Changes
    • 8.6 Release of products and services
    • 8.7 Control of nonconforming outputs 8.7.1
    • 8.7 Control of nonconforming outputs 8.7.2
  • 08

    Module 8.0 Performance evaluation

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    • 9.0 Performance evaluation
    • 9.1 Monitoring, measurement, analysis and evaluation 9.1.1 General
    • 9.1.2 Customer Satisfaction
    • 9.1.3 Analysis and evaluation
    • 9.2 Internal Audit
    • 9.2 Internal Audit
    • 9.3 Management Review
    • 9.3.2 Management Review Input
    • 9.3.3 Managment review outputs
  • 09

    Module 9 Improvement

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    • 10.0 Improvement
    • 10.1 General
    • 10.2 Nonconformity and corrective action
    • 10.2 Nonconformity and corrective action
    • 10.3 Continual improvement
    • 3 year External Audit Cycle